Product and Accessories Warranty
Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.
In non-domestic use Kenwood limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised Kenwood Service Representative.
The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
*Commercial use applies when products are being utilised in a non-domestic capacity.
Please keep your receipt as this will authenticate your warranty.
To Claim Your Warranty
- Please contact your nearest Kenwood approved service representative using our service referral web page and explain the nature of the problem.
- Provide the Kenwood service representative with your warranty details and proof of purchase.
- If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a Kenwood approved service representative.
- Kenwood will bear the cost of postage and handling for the return and dispatch of the goods.
To download a copy of the Kenwood warranty cards use the following links:
Kenwood Kmix Warranty Card 276 KB PDF
Kenwood Warranty Card 509 KB PDF
Australian Competition & Consumer Commission - Warranties & Refunds Guide
To download a copy of the ACCC - Warranties & Refunds Guide use the following link:
ACCC - Warranties & Refunds Guide 269 KB PDF.
For an explanation of the statuatory guarantee please see the following link: http://www.accc.gov.au/consumerguarantees/
How to Contact Us About a Warranty Claim
In the event of a breakdown, you will have access to professional help from Kenwood by simply calling this number Australia: 1800 126 659
Warranty Periods
Category |
Sub Category |
Warranty |
|---|
Food Preparation |
Kitchen Machines |
1 Year |
Food Processors |
1 Year |
|
Bench Blenders |
1 Year |
|
Hand Blenders |
1 Year |
|
Hand Mixers |
1 Year |
|
Meat Grinders |
1 Year |
|
Choppers |
1 Year |
|
Citrus Juicers/Presses |
1 Year |
Kitchen Electrical |
Toasters |
1 Year |
Kettles |
1 Year |
|
Deep Fryers |
1 Year |
|
Slow Cookers |
1 Year |
|
Rice Cookers |
1 Year |
|
Breadmakers |
1 Year |
|
Food Steamers |
1 Year |
|
Kitchen Scales |
1 Year |
|
Electric Knives |
1 Year |
|
Can Openers |
1 Year |
Floorcare |
Steam Cleaners |
2 Years |
Steam Mops |
2 Years |
Parts Warranty on Motor |
Kitchen Machines |
5 Years |
Food Processors |
5 Years |
Commercial Use* |
All Products |
6 Months |
T2 Refurbishment / |
All Products |
6 Months |
*Commercial use applies when products are being utilised in a non-domestic capacity.
Customer Care Centre
For your closest authorised service centre please use the Service Representative Locator.
For all other general consumer queries please call:
Kenwood Australia
Ph: 1800 126 659.
